FAQ
Most frequent questions and answers
A Virtual Private Network (VPN) allows you to connect an endpoint such as a computer or cell phone onto your businesses network. This would allow access to any internal business assets that are not publicly available. While this connection is established, all network traffic is encrypted and cannot be openly seen by an external party. For additional information watch this video.
Per National Institute of Standards and Technology, a vulnerability is a weakness in an information system, system security procedures, internal controls, or implementation that could be exploited or triggered by a threat source.
Response times vary dependent on customer service level agreements and requirements. Typically, a response is given to the customer withing 4-8 hours at a minimum. After initial triage of the incident is completed an estimated resolution time will be given. Resolution times will be dependent on complexity of issue, licensing, and possibly hardware availability.
Managed IT Services are provided to businesses by a Managed Service Provider (MSP). The MSP is typically responsible for the entirety or portions of a businesses IT infrastructure as agreed upon in a Service Level Agreement (SLA). Some of the services provided via the SLA include security patching, performance monitoring, and application troubleshooting. With this managed service, the client usually provides and/or procures the equipment to be managed with or without guidance from the MSP. More information can be found at ConnectWise.
Monthly system and network monitoring includes security patching, performance monitoring, software and firmware updates, local backups (if possible), as well as simple operating system troubleshooting.
If Confident Cyber Tech Solutions (CCTS) is hosting your website, we typically host using Amazon Web Services (AWS). Dependent on customer wishes we will host their site in the region(s) requested to ensure greatest response times. Additionally, for testing purposes some websites may be hosted using Digital Ocean.
